Studio Policies

 

5 minute late policy:

While we understand there are a variety of reasons for being late that may be beyond your control, for insurance and liability reasons we cannot allow students to join class if they are more than 5 minutes late. Those being denied entry for being late will not be refunded for the class. Exceptions for this are only made for medical emergencies when accompanied with a note from a licensed physician.  

 

reservations:

To guarantee your spot in class, we recommend reserving and paying for your spot in advance online. You can do so through our site.

 

Walk-ins:

Walk-ins can be accommodated on occasion. These are first-come, first-serve. If a class sells out online, we cannot guarantee walk-in availability. 

 

class cancellations:

 All classes that have zero students registered online 3 hours ahead of the class will be cancelled. If you would like to pay in cash or do a walk in, make sure to call us in advance to confirm there is space.  
 

come as you are:

In an effort to offer the most welcoming and inclusive class experience, all of our classes are now open to all genders. It is our top priority that everyone feel comfortable in class, so if you have any questions or concerns about this, please don't hesitate to contact us at hello@pole-palace.com or discuss with your instructor.  
 

age requirement: 

All students must be 18+.

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Cancellation Policies:

Series Classes — Classes sold in a group meeting at the same day/time each week. All requests for other days/times for series classes must be received a minimum of 48 hours in advance on first class of series. This is because our classes book out and are very small. Requests for other days and times must be received by or before this time, or you forfeit your enrollment. Other days/times are not guaranteed and are subject to availability. A $15 change fee applies for changing your series class. Unless there is an injury or a medical reason with a doctor's note, the time change must be within the same series time frame, and not in the next series at a later date.   

Unlimited members — VIP members will be charged $15 for each time they late-cancel or no show on a reservation.    

Private lessons — Privates must be cancelled at least 24 hours before your lesson.

Private Parties — Private parties must be cancelled a minimum of 2 weeks prior to your scheduled event. 

 

Refunds and Transfers:

All packages and memberships are non-refundable and non-transferable. When you purchase your package, make sure you note the expiration date. Unfortunately, we cannot extend the expiration date. 
 

Proper Attire and Hygiene:

Attire — To fully enjoy your pole experience, please wear athletic pole/yoga shorts that are tight fitting and sufficiently cover private areas. We also sell some sweet Mika Yogawear at the studio, if you forget yours.

Lotion — Please avoid applying lotions especially on the hands and legs when coming to the studio. Body balms and lotions do not always fully absorb into your skin. These will then adhere to our poles, making them dangerously slick for you and our other students. It's safe to avoid balms and lotions at least 24 hours before your scheduled class.

Hygiene — Since we work near and, at times, in close contact with each other, please practice appropriate hygiene management before class. Please wear clean workout clothes and deodorant. Also, please avoid using heavily scented perfumes as some are sensitive to these smells.

 

Filming and Photography:

During Class — We love the idea of you capturing your pole experience as much as you do. However, video and film are not permitted during class, unless you have specific instructor permission.

Film/Photography is allowed — You can always film or photograph yourself between classes and during Open Pole. When doing so at these times, make sure to respect the privacy of others and do not get them in any shots unless you ask them beforehand.  

 

Drugs and Alcohol:

For insurance reasons, drugs and alcohol are not permitting in the studio. Those attempting to attend class under the influence of drugs and/or alcohol will be asked to leave and will not receive a refund.   

 

Instruction during class:

Please be respectful of your instructor and do not instruct other students. Each instructor at the Pole Palace has been specially trained in the proper techniques for your safety. If someone asks you for help, direct them to the instructor. Only moves being taught are permitted to be executed. Moves, not limited to, but including climbing the pole and inverting (going upside down) require specific instructor permission.